Start Conversation

Initialize a new chat session between a customer and your support team.

POST

/v1/chat/conversations

Request Body

JSON

{
  "customerId": "cust_987654",
  "initialMessage": "Hello, I have a question about my recent order.",
  "metadata": {
    "source": "web_widget",
    "page": "/pricing"
  }
}

Response

JSON

{
  "success": true,
  "data": {
    "conversationId": "conv_abc123",
    "status": "pending",
    "createdAt": "2024-01-15T10:30:00Z"
  }
}

Try It Yourself

POST

https://api.sendexa.co/v1/chat/conversations